Help

These are some of the most common questions and customer issues we receive.
If your question is not answered here here please contact us directly:
以下是我们对常见问题的回答，如果您的问题没有在其中，请给我们写邮件:

* * * thebottomline@bottomlinediscipline.net * * *
Note: As of April 2019 our e-mails to customers using @btinternet.net (UK) and @nate.com (South Korea) are blocked.
Even if you e-mail us first, our replies to you will be blocked. (And you won't receive any notification.)

Q: My username and password don't work
问：我的用户名和密码不能使用。

A: If you've just joined and can't login for the first time - you are most likely entering your username and password incorrectly. Check your membership confirmation e-mail from Verotel to verify your exact username and password.

Note that usernames and passwords are sensitive. That is there is a difference between a B and a b when entering in your username and password.

答：如果您刚刚加入，并且第一次就无法登录 - 您很可能输入了错误的用户名和密码。 请查看Verotel的会员确认电子邮件来查实您的用户名和密码。 请注意我们的密码区分大小写。

Q: I've lost my username and/or password
问：我忘记了我的用户名和密码。

A: Use Verotel's password recovery page here.
中文: https://secure.verotel.com/zh/lostusercodeorpasscode

Q: How do I cancel my recurring membership?
问：我如何取消我的会员？

A: Please visit Verotel's cancellation page here.
中文: https://secure.verotel.com/zh/cancellookup

Q: How do I change my username and/or password?
问: 如何更改用户名和/或密码？

A: We need to do this manually for you. Please contact us directly.
我们需要手动完成此操作。 请直接与我们联系。
Membership Problems
会员问题

General Site
通用网站

Q: How often is the website updated?
问：网站多久更新一次？

A: We release one new video clip a week, usually (but not always) on Fridays.
答：我们每周发布一个新视频 - 通常（但不总是）在星期五。

Q: What is the video quality like?
问：什么是视频质量？

A: Most new videos are offered in HD 1080p. Some older videos are in HD 720p or SD.
答：大多数视频都是以高清的1080p提供的，有一些高清的720p或更低的旧视频。

Q: Can I download the videos to my own computer/device?
问：我可以将视频下载到我自己的电脑/设备吗？

A: Yes. All videos on our site are downloadable (MP4/H264 format) for offline viewing.
我们网站上的所有视频均可下载（为MP4/H264格式），以便在您的电脑或其他设备上离线观看。

Q: Can I still view downloaded videos after my membership has expired?我的会员资格过期后，仍可以查看下载的视频吗？

A: Yes.
答：是的。

Q: What format are your videos in? What do I need to play them?
问：你的视频格式是什么？ 我需要什么设备来观看？

A: All of our videos are encoded in standard MP4/H264 format. Just about any device these days (computer, laptop, phone, tablet) is capable of playing MP4 videos out of the box.

If you are on a particularly older computer (for example - running Windows XP) you may need to install a third party media player to view MP4 files. We would recommend the free and open source VLC for this.

答：我们所有的视频均以标准MP4格式编码。 现在几乎任何设备（电脑，笔记本电脑，手机，平板电脑）都能够播放MP4视频。

如果您使用的是特别旧的计算机（例如 - 运行Windows XP的电脑），则您可能需要安装第三方媒体播放器才能查看MP4文件。 我们推荐免费和开源的VLC软件。