*** thebottomline@bottomlinestudios.net ***
We respond to most e-mails within 12 hours or less.
We do not ignore e-mails. If you e-mail us and have not heard back after 48 hours, it is likely because our reply is in your spam folder or your e-mail provider censors incoming e-mail and our reply was silently blocked.
Specifically the following e-mail providers are known to us for often blocking their users from receiving our e-mails: @btinternet.net, @nate.com and @sohu.com. Even if you e-mail us first, our replies to you may be silently blocked.
If you attempted to purchase a membership and your payment could not be processed by Verotel, it is likely due to one of four reasons:
1. Your card issuer blocked the transaction
This is by far the most common reason. Sometimes card issuers block transactions they erroneously deem unusual or suspicious. This can almost always be resolved by contacting your card issuer.
2. Unsupported card type
Verotel accepts Visa and MasterCard only. American Express, Discover and UnionPay cards are not supported.
3. Prepaid Gift Cards
Most prepaid Visa and MasterCard branded gift cards (such as Vanilla Visa) can be used to purchase a membership. However sometimes a particular card will just refuse to work for no apparent reason. If this occurs please contact us as we can usually charge the card manually using an alternative method.
4. Using an @protonmail.com e-mail address
Verotel will automatically reject any purchase attempt that lists an @protonmail.com e-mail address due to associations of fraud and cyber crime with this e-mail provider.
Am A Member, But Cannot See Full Videos
To view the full videos you must to be logged in to the member section of the website. To login click either the MEMBERS LOGIN button in the upper right OR on small screen devices touch the list icon in the upper left to bring up the navigation menu.
When prompted, enter in your username and password. You will then be taken to the member section where you can view the full videos and other exclusive member content.
Login Not Working
If you cannot login for the first time, you are most likely entering in your username and password incorrectly. Check the confirmation e-mail you received to verify your exact username. Passwords are CaSe SeNsItIvE!
If you are still unable to log in, please contact us directly.
Lost Username / Password
If you purchased a membership via Verotel, you can use their username and password recovery page. Otherwise please contact us directly.
Change Username / Password
We need to do this manually for you. Please contact us directly.
Cancel Recurring Membership
Use Verotel's cancellation page or contact us directly.
How can I see the full videos?
You will need to purchase one of our membership options. Without a membership you will only be able to view the preview clips / photos.
How often are new videos released? What time?
We release a new video every Friday usually at about 9-10 AM U.S. Eastern Time (14:00-15:00 London | 21:00-22:00 Beijing / Hong Kong / Taipei | 22:00-23:00 Seoul / Tokyo).
Can I download the videos after becoming a member?
Yes, all of our videos are available for download in H.264 (*.MP4) format.
I have seen full BLS videos posted and/or being sold elsewhere. Do you have other distributors?
No! No other website or individual is authorized to resell and / or post our videos. Not one. Period. We would highly appreciate if you would contact us and let us know where you saw this occurring.