These are some of the most common questions and customer issues we receive.
If your question is not answered here here please contact us directly:

* * * * * *

Note: As of April 2019 our e-mails to customers using (UK) and (South Korea) are blocked.
Even if you e-mail us first, our replies to you will be blocked. (And you won't receive any notification.)

Q: My username and password don't work

A: If you've just joined and can't login for the first time - you are most likely entering your username and password incorrectly. Check your membership confirmation e-mail from Verotel to verify your exact username and password.

Note that usernames and passwords are sensitive. That is there is a difference between a B and a b when entering in your username and password.

答:如果您刚刚加入,并且第一次就无法登录 - 您很可能输入了错误的用户名和密码。 请查看Verotel的会员确认电子邮件来查实您的用户名和密码。 请注意我们的密码区分大小写。

Q: I've lost my username and/or password

A: Use Verotel's password recovery page here.


Q: How do I cancel my recurring membership?

A: Please visit Verotel's cancellation page here.

Q: How do I change my username and/or password?
问: 如何更改用户名和/或密码?

A: We need to do this manually for you. Please contact us directly.
我们需要手动完成此操作。 请直接与我们联系。

Membership Problems

General Site

Q: How often is the website updated?

A: We release one new video clip a week, usually (but not always) on Fridays.
答:我们每周发布一个新视频 - 通常(但不总是)在星期五。

Q: What is the video quality like?

A: Most new videos are offered in HD 1080p. Some older videos are in HD 720p or SD.

Q: Can I download the videos to my own computer/device?

A: Yes. All videos on our site are downloadable (MP4/H264 format) for offline viewing.

Q: Can I still view downloaded videos after my membership has expired?我的会员资格过期后,仍可以查看下载的视频吗?

A: Yes.

Q: What format are your videos in? What do I need to play them?
问:你的视频格式是什么? 我需要什么设备来观看?

A: All of our videos are encoded in standard MP4/H264 format. Just about any device these days (computer, laptop, phone, tablet) is capable of playing MP4 videos out of the box.

If you are on a particularly older computer (for example - running Windows XP) you may need to install a third party media player to view MP4 files. We would recommend the free and open source VLC for this.

答:我们所有的视频均以标准MP4格式编码。 现在几乎任何设备(电脑,笔记本电脑,手机,平板电脑)都能够播放MP4视频。

如果您使用的是特别旧的计算机(例如 - 运行Windows XP的电脑),则您可能需要安装第三方媒体播放器才能查看MP4文件。 我们推荐免费和开源的VLC软件。