Help


These are some of the most common questions and customer issues we receive.
If your question is not answered here here please contact us directly:
以下是我们对常见问题的回答,如果您的问题没有在其中,请给我们写邮件:

* * * thebottomline@bottomlinediscipline.net * * *

Note: As of Novembers 2018 our e-mails to customers using @btinternet.net (UK) and @nate.com (South Korea) are blocked.
Even if you e-mail us first, our replies to you will be blocked. (And you won't receive any notification.)
Payment
支付
Q: What payment methods do you accept?
问题:你们支持什么支付方式?

A: Our payment processing is exclusively done by Verotel - which accepts most credit/debit cards. Verotel is one of the largest and oldest adult site payment processors on the internet.
Sorry - but we cannot accept PayPal, WeChat or Alipay.

回答: 我们支付由Verotel独家提供 - 他们接受信用卡。Verotel是提供成人网站付款的最大、最早建立的服务商之一。
对不起 - 但我们不接受PayPal,微信或支付宝。


Q: I don't have a credit/debit card. What can I do?
问题:如果我没有信用卡,该怎么办?


A: Use a Prepaid Visa Gift Card.
Prepaid Visa Gift Cards work just like a normal VISA credit/debit card and can be used for online purchases.They are available in many countries. Typically they are purchased in cash at supermarkets, convenient stores and other retailers.

回答:Visa礼品卡就像一般的Visa信用卡/储蓄卡一样可以在线上付款使用。
他们在很多国家都可以买到,一般在超市、便利店的结账处。


对于来自中国大陆的客户:

由于目前中华人民共和国的反色情法律,我们很遗憾无法接受支付宝和微信等付款方式。

如果您没有Visa或万事达信用卡,我们建议您使用Visa礼品信用卡,
如上所述。虽然这些卡不在中国大陆的零售商处销售,
但可以在淘宝上轻松购买进口礼品卡。搜索“Visas Gift Card"一词。


Q: How do I change my credit card billing information for a recurring subscription?
问: 如何更改定期订阅的信用卡结算信息?


A: We need to do this manually for you - and only can if your subscription has not expired. Please contact us directly.
我们需要手动完成此操作。 请直接与我们联系。


Q: My username and password don't work
问:我的用户名和密码不能使用。


A: If you've just joined and can't login for the first time - you are most likely entering your username and password incorrectly. Check your membership confirmation e-mail from Verotel to verify your exact username and password.

Note that usernames and passwords are sensitive. That is there is a difference between a B and a b when entering in your username and password.

答:如果您刚刚加入,并且第一次就无法登录 - 您很可能输入了错误的用户名和密码。 请查看Verotel的会员确认电子邮件来查实您的用户名和密码。 请注意我们的密码区分大小写。

Q: I've lost my username and/or password
问:我忘记了我的用户名和密码。

A: Use Verotel's password recovery page here.

中文: https://secure.verotel.com/zh/lostusercodeorpasscode

Q: How do I cancel my recurring membership?
问:我如何取消我的会员?

A: Please visit Verotel's cancellation page here.
中文: https://secure.verotel.com/zh/cancellookup

Q: How do I change my username and/or password?
问: 如何更改用户名和/或密码?

A: We need to do this manually for you. Please contact us directly.
我们需要手动完成此操作。 请直接与我们联系。


Membership Problems
会员问题

General Site
通用网站

Q: How often is the website updated?
问:网站多久更新一次?

A: We release one new video clip a week, usually (but not always) on Fridays.
答:我们每周发布一个新视频 - 通常(但不总是)在星期五。


Q: What is the video quality like?
问:什么是视频质量?

A: Most new videos are offered in HD 1080p. Some older videos are in HD 720p or SD.
答:大多数视频都是以高清的1080p提供的,有一些高清的720p或更低的旧视频。

Q: Can I download the videos to my own computer/device?
问:我可以将视频下载到我自己的电脑/设备吗?

A: Yes. All videos on our site are downloadable (MP4/H264 format) for offline viewing.
我们网站上的所有视频均可下载(为MP4/H264格式),以便在您的电脑或其他设备上离线观看。

Q: Can I still view downloaded videos after my membership has expired?我的会员资格过期后,仍可以查看下载的视频吗?

A: Yes.
答:是的。

Q: What format are your videos in? What do I need to play them?
问:你的视频格式是什么? 我需要什么设备来观看?

A: All of our videos are encoded in standard MP4/H264 format. Just about any device these days (computer, laptop, phone, tablet) is capable of playing MP4 videos out of the box.

If you are on a particularly older computer (for example - running Windows XP) you may need to install a third party media player to view MP4 files. We would recommend the free and open source VLC for this.

答:我们所有的视频均以标准MP4格式编码。 现在几乎任何设备(电脑,笔记本电脑,手机,平板电脑)都能够播放MP4视频。

如果您使用的是特别旧的计算机(例如 - 运行Windows XP的电脑),则您可能需要安装第三方媒体播放器才能查看MP4文件。 我们推荐免费和开源的VLC软件。